On Friday 18 May, at the AGPAL & QIP 2018 Conference Gala Dinner in Melbourne, Hunters Hill Medical Practice was announced as the Excellence Winner in the category of AGPAL Chair General Practice of the Year Award, as part of the AGPAL & QIP Excellence Awards.
The AGPAL & QIP Excellence Awards recognise Australian General Practice Accreditation Limited (AGPAL) and Quality Innovation Performance Limited (QIP) accredited organisations or services accredited by, who consistently go above and beyond to implement and embed quality improvements, have teams that love to innovate, demonstrate a dedicated approach to patient and consumer services and/or care, and have a clear understanding of related industry standards.
Dr Stephen Clark, AGPAL Group Chief Executive, said that the there was a large volume of high calibre nominations for the award category, received from QIP accredited health services from around the nation.
“The AGPAL Awards recognise and reward the commitment that practices make to quality improvement within Australia’s health care setting. I was proud that I, and our judging panel of industry experts, was able to read about Hunters Hill Medical Practice’s nomination. Their dedication to their patients and the local community goes above and beyond, exceeding expected standards.”
“I congratulate Hunters Hill Medical Practice for being the 2018 Excellence Winner in the category of AGPAL Chair General Practice of the Year Award. I would also like to thank all other nominees for sharing their stories,” Dr Clark said.
Hunters Hill Medical Practice is committed to ensuring their team are prepared for any situation to ensure they can deliver the upmost care and service delivery to their patients. They regularly undertake secret scenario training, which allows them to review and reflect on how situations may/have been handled and how they could improve on the situation if it was to ever happen in the practice.
Their team plays an active role in their local community and has close relationships many local community groups, including schools, promoting discussion around topics such as mental health, cyber-bullying and concussion in sport.
Their commitment to the accreditation process and the continuing development of quality of care, safety and risk management in their practice is outstanding, supported by a team that is truly committed to achieving the best outcomes possible for their patients.
Award nominees submitted a nomination form self-assessing against key criteria. The judging process to identify the finalists, and subsequent Excellence Winner and Excellence Winner, was rigorous with a large number of nominations received.